Privacy Policy

Overview

The Family Pest Control ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us through our website, phone, or text message.

By using our website or contacting us, you agree to the terms of this Privacy Policy and our Terms of Service.

Information We Collect

We collect the following information when you contact us:

• Full name
• Phone number
• Service address
• Email address (if provided)
• Description of your pest issue
• Appointment preferences

We collect this information when you submit our website contact form at thefamilypestcontrol.com, call our business phone number, or send us a text message.

How We Use Your Information

We use your information solely to provide pest control services, including:

• Responding to your pest control inquiries
• Scheduling and confirming service appointments
• Sending appointment reminders and service updates via SMS
• Following up after service completion
• Requesting reviews after service (optional)

We do not use your information for unrelated marketing, advertising, or promotional purposes.

SMS Messaging & Opt-In Details

No Sharing of SMS Opt-In Information

We do not sell, rent, trade, or share your phone number or SMS opt-in information with any third parties for their marketing purposes. Your consent to receive SMS messages from The Family Pest Control applies only to messages from The Family Pest Control and will never be transferred or sold to any other company or individual.

Cookies & Tracking

Our website uses basic analytics tools including Google Analytics to understand how visitors use our site. This may include cookies that collect anonymous data such as pages visited, time on site, and general geographic location.

We do not use tracking cookies for advertising or remarketing purposes. You can disable cookies in your browser settings at any time without affecting your ability to use our services.

We do not sell data collected through cookies to third parties.

Data Security Practices

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or destruction. These measures include:

• Secure, encrypted data transmission (HTTPS) on our website
• Limited access to personal information to only those who need it to provide services
• Use of reputable third-party service providers with their own security standards

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

Information Sharing

We do not sell, trade, or share your personal information with third parties for marketing purposes.

We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our business (such as scheduling and CRM software), who are bound by confidentiality obligations
• When required by law, court order, or government regulation
• To protect the rights, property, or safety of The Family Pest Control or our customers
• With your explicit written consent

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information from our records
• Opt out of SMS: Reply STOP to any message or contact us directly to stop receiving text messages
• Opt out of all communications: Contact us to be removed from all contact lists

To exercise any of these rights, contact us using the information below. We will respond to all requests within 30 days.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations — typically no longer than 3 years after your last service interaction. You may request deletion of your information at any time by contacting us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.